We realize that many users have multiple computers, so we allow a user to authorize their license on up to two of their computers. This SketchUp Pro license has been used on too many computers.Ī Single-user license is intended to be used by one user. If you want to use an older year’s version of your license, you can contact us to ask about reactivation options. The On Hold license can be used for new authorizations until the newer Active license is used.ĭeactivated does not affect already-authorized installations, but it prevents new authorizations for that license version. On Hold: If the newest version of the license hasn’t been authorized on any computers yet, the last-authorized license version is also active, but is “On Hold” to set it apart from the new Active license.

If a newer version of a license is released before a previous version is used, that older unused version is automatically deactivated to allow the newer version to be Active.Īctive means “Able to be authorized in a brand new installation.” The newest license version is by default the “Active” license.Authorizing a newer version automatically deactivates older license versions.

You can see your active license version in the License Manager.

The version you’re trying to authorize might not be the “Active” version of your license.

We don’t support versions older than 3 years, but you can ask about them in the Forum.

The current year’s SketchUp application can be downloaded here and the previous 2 older year versions are found here.

Get the new authorization code by clicking on the email button below the license number.

Your active serial number and its unique authorization code can be found in the License Manager.

The first letter of every serial number progresses alphabetically every year and is a code for that year-version.

Match it up: The most common reason this error message occurs is when a SketchUp version, serial number, and/or authorization code don’t belong to each other.

Some email clients and PDFs turn our serial number “dashes” into identical-looking “bashes” which are not recognized by our licensing system.

Manual Typing: Try typing in the serial number instead of copy/pasting.

General License Errors: “Not a valid license” (or “not a valid Serial Number and Authorization code combination”) for that version:

Classic License or Subscription - Which do I have?.

Sketchup authorization code 2018